Returns are accepted by post within 30 days from the date on the receipt you will receive when an order is posted to you. Please note we DO NOT accept returns simply due to change of mind, preference or because you have seen it cheaper elsewhere. Please make sure you are sure of your purchase before ordering.If the product you receive is defective or improperly described on our website, we can offer you either an exchange for the same or similar product, or offer you a full refund on the item itself. Postage costs from both ourselves and yourself upon return are non refundable.
When returning items, we recommend either registered or express post. Regular post is also accepted however we will not be responsible for loss in the mail, in most cases return by regular post is fine.
Please contact us first before returning any items.
Please include your original order receipt (or a copy of the original receipt) when making a return to us, if this is not available we will accept the return provided you can provide the order receipt number, shipping contact name and shipping address of the original purchase.
Please also include a phone number to contact you on regarding your return, or an email address if preferred. Orders returned without order receipt numbers, invalid order receipt numbers and/or incorrect contact name and address details will not be accepted, and we will be unable to return your items to you as we will not have the required information to process your return.